Terms of service.

Please read the following carefully as by visiting, registering or making a purchase from this website, you agree to the following terms and conditions. This does not affect your non-excludable statutory rights.

Purchasing & Payment

We must receive payment in full for your order before it can be accepted. Once your credit card has been authorised and the stock has been checked, we will send you an email receipt confirming your order. Please keep this receipt for your records.

We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts.

We reserve the right to refuse to supply to any person for whatever reason. We also reserve the right to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the Website whether or not such goods have been sold; removing or editing content on the Website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

You can pay online with any of the following credit/debit cards: Visa or MasterCard credit card or by Switch, Solo or Delta debit card. To ensure that shopping online is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

We currently debit money from your account within one working day after we have received your order.

Orders placed by fax or phone and not paid for by credit or debit card will only be processed once payment has been received and cleared.

Prices & Taxes

All prices are shown on our website, are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT).  The current rate of VAT is 20%.

We try to make sure that the prices on our website are accurate but errors may occur. If we discover an error in the pricing of the goods in your order we will inform you as soon as possible using the contact details you supply us and give you the option of reconfirming your order at the correct price or cancelling it. (If we are unable to reach you we will treat the order as cancelled). In the event of an order being cancelled, any payment made for the goods will be refunded in full.

All offers are available while stocks last. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

Right to Cancel

Under the Distance Selling Regulations, You are entitled to a 14 day cooling off period (for orders over the value of £42) i.e. the right to cancel the contract of purchase. Notification of the cancellation must be received in writing within 14 working days; starting from the day after the goods are received. These regulations dictate that we will refund the cost of the item(s) ordered and, in addition to this, the original dispatch charge. Henley Naturals is not liable to cover the costs of returning the goods.

Delivery, Returns & Faulty Goods

Please refer to our Delivery and Returns dedicated site pages.

Information provided by you

The following applies to any information you provide to us, for example during any registration or ordering process:

You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';

You undertake that all details you provide to us for the purpose of purchasing goods or services which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

Our Responsibility

We make no promise that our website will be uninterrupted or entirely error-free. Because of the nature of the Internet, shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.

This does not affect your statutory rights as a consumer.

Copyright, Trademarks & Data Protection

The Henley Naturals trade mark and all other marks, trade names, service marks, brand names, business names, illustrations, logos, and prints which appear on the products on the website or their packaging, whether registered or unregistered are ours and are protected by applicable trade mark laws around the world. All rights are reserved.

You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.

We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Compliance with Law outside of the UK

We have used our best endeavours to ensure that our website complies with UK law. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK.

We cannot guarantee that the sale and delivery of our goods to your particular country or location is permissible, so please be aware of your own geographic import restrictions. No prospective customer should seek to make any order through the Website from jurisdictions in which it would be illegal for Henley Naturals Products Ltd to sell products.

Links to other websites & services

Our website may contain links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Use of Cookies

As a result of viewing this website some information may become stored upon your computer. This information may be in the form of a 'cookie' or similar file which may help Henley Naturals Products Ltd in many ways for instance to improve the content of the website or to improve the matching of users interests or preferences. If you do not want a cookie to be stored in your computer, most Internet browsers have functions to erase cookies from the computer's hard drive or to block all cookies or to receive a warning before a cookie is stored. You are welcome to use such facilities to prevent the installation of any cookie but by accessing our website you consent to Henley Naturals use of any information gathered for the purposes mentioned above.

Availability of our Website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

Liability

The entire liability of Henley Naturals Products Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

User’s Responsibilities

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Website infrastructure.

Complaints

If you have any complaints, you should direct them to us via email at enquiries@henleynaturals.com or by post to Henley Naturals 71-75 Sheldon Street, Covent Garden

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

These Terms and Conditions and your use of our website are governed by the laws of England and Wales and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.

This Site is operated by Henley Naturals Ltd (Company No 10096107) registered office address at 71-75 Sheldon Street, Covent Garden

Offers & Discounts 

% Discounts

% Discount will be applied at checkout. Please note that gift vouchers, sale items are not included in any offers; only one discount code may be used at any one time. Discount is valid once for each customer.

FREE Delivery Offer

Free Delivery offers are for any UK standard deliveries ONLY.