Delivery & Returns

This page provides information about ordering and delivery of your purchases. If you need further information please contact us for assistance. 

UK Delivery 

UK standard delivery is applied for all UK orders.

UK Orders are delivered via Royal Mail and are posted 2nd Class Tracked which takes 2-5 working days. Our delivery days are Mondays and Thursdays.

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Please note, that if you have a Royal Mail tracking number (in your confirmation email), your order has been dispatched from Henley Naturals and it's on its way.

If a message comes up saying- An update will only be provided when we attempt to deliver your item - this means that the postmen have the parcel but just haven’t been able to deliver it yet, most likely due to the backlog and limited staff they have. We have no doubt it will be with you soon and we apologise if it has taken longer to reach you than normal.

Disclaimer: We cannot take responsibility for delays in delivery by Royal Mail outside of our control including industrial action or severe weather conditions and subsequent disruption to the service.  We endeavour to make our customers aware should a situation arise and to know when to expect delays.

Returns Policy

We hope that you are happy with your order but if for any reason you are not, please notify us of your intent to return the goods by email to enquiries@henleynaturals.com Items must be unused and in a perfect re-saleable condition, accompanied by a valid order reference. If you are returning goods simply because they are unwanted or no longer required, you will be responsible for the cost of returning them.  You may return your order at any time up to and including 14 days from the date of delivery.  (Please note any unwanted products cannot be returned after 14 days.)

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Returns address

Please post any return to the following address:

Henley Naturals 

71-75 Shelton Street. Covent Garden, WC2H 9JQ

You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method which requires a signature such as Royal Mail First Class (Recorded Delivery). Please ensure returned goods are stored safely as we will not be responsible for goods that are damaged whilst in your care.

Arranging a refund

Once we receive your returned good or goods refund, if appropriate, a refund will be issued for the full value of your purchases. This will be charged back as a credit to the card used for the original purchase.

Defects, Incomplete Orders or Incorrect Delivery

If you are returning goods due to defects, incomplete orders or incorrect delivery, we will refund you both the price you paid for the goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return package from the original delivery address to our address as above. Please obtain a receipt from your Post Office to enable us to process the refund for your return postage costs.