Frequently Asked Questions

Where are Henley Naturals products made?

Henley Naturals products are hand blended in Henley-on-Thames, south Oxfordshire. The liquid base is made in the UK and the essential oils are sourced from varying countries, see glossary.

Are Henley Naturals products sourced sustainably?

Yes, all the products are sourced from sustainable sources.

Is Henley Naturals packaging recycable?

The packaging in which the soap arrives is fully recyclable from home, please use your recycling bin (green for Oxfordshire). See the blog for some other good ideas for recycling cardboard waste.

Can I reuse my infinity bottle?

Yes please do! Your glass infinity bottle is created so you can refill it as many times as you like and if for whatever reason it wears out or there is a fault with it please let us know and we will send you a new one free of charge. We just ask that you send us a picture to show us what the issue is.

What do I do with my used pouches?

All used pouches are to be rinsed out, the cap replaced and then simply post into your nearest post box. The postage is all paid for and they will get sent directly to our recycling partner to be made into aluminium and plastic oil which is then recycled into products.

Why is glass better?

Using a glass bottle is much better for the environment it can be reused time and time again, whereas plastic bottles get thrown into the recycling “black pit” whereby some end up in landfill sites in Turkey and other countries as the UK has no more landfill sites. The glass bottle is also fully recyclable.

Why are pouches better?

Using plastic refill pouches to top up your bottle uses 76% less plastic than using plastic bottles. There is a smaller carbon footprint to pack them as well as they take up less space and are therefore easier to transport. They are easier to store as well and easy to pour into your glass bottles.

Am I able to use Henley Naturals products whilst pregnant?

All of our products contain essential oils but we have made sure that they are not at such levels that would cause concern during pregnancy. Some women do choose to avoid all essential oils whilst pregnant. If you have any concerns, we suggest you consult your doctor or pharmacist before using the product. Each product has its ingredients listed on our website (just click on the product you are interested in and you’ll see the ingredients tab).

Are Henley Naturals products suitable for Vegans?

All our products are suitable for vegans and comply with the vegan trademark certificate.

Do Henley Naturals test on animals?

None of our products have been tested on animals.

Do Henley Naturals products contain Gluten?

None of our products contain gluten.

Can Henley Naturals products be used on children?

We would recommend only a minimal amount of product on children because their skin might be sensitive. Henley Naturals do not contain any ingredients which might cause undue problems to children such as petrochemicals, sulphates, artificial colours or fragrances. If your child has any allergies or skin conditions we would recommend consulting your GP before using our products. The Henley Ducklings range has been specifically created for Children.

Is Henley Naturals packaging recyclable?

The bottles, dispensing pumps and packaging boxes we use are all completely recyclable by putting them into your green bin. The pouches you can send direct without packaging to our recycling partner. Just rinse them out first and put them in a post box.

Do Henley Naturals use preservatives?

Every natural product needs some sort of preservative to ensure that it arrives with the customer in the optimum condition. We use the minimum amount of preservatives that we can and we are continually reviewing the ones that we do use to ensure the quality of products expected by our customers.

Can I get an allergic reaction from Henley Naturals products?

Although allergic reactions to Henley Natural products are very rare indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything, including essential oils and other natural ingredients. If you suspect you have a sensitivity, we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling, you should return the product for a refund. Please check the ingredients list if you have known allergies.

Although the products do not contain nuts we cannot be completely sure that there has not been any contamination within the environment. Palm Kernel oil is used in both the lotion base and body wash base.

Do Henley Naturals products contain synthetic microbeads?

We do not use synthetic microbeads, or any other plastic, as an ingredient in any of our products.

Do I have to pay for my returns?

We hope that you are happy with your order but if for any reason you are not, please notify us of your intent to return the goods by email to enquiries@henleynaturals.com. Items must be unused and in perfect re-saleable condition, accompanied by a valid order reference. If you are returning goods simply because they are unwanted or no longer required, you will be responsible for the cost of returning them. You may return your order at any time up to and including 14 days from the date of delivery. (Please note any unwanted products cannot be returned after 14 days.)

How do I change or cancel my subscription?

If you need to change or cancel your order please contact us at enquiries@henleynaturals.com and we will arrange that for you.

Does Henley Naturals offer amenities or toiletries for businesses?

We are in the process of creating a very contemporary, dynamic and therapeutic range of bath and body products to help both consumers and businesses to reduce their carbon footprint by cutting down on plastic consumption. Please head to our business page for more details.